FROM OUR FREEZER TO YOURS
Freshness, No Compromise
Chef Banchan's 6-Step Frozen Shipping Process
"My order arrived thawed..."
"The dry ice melted—is it still safe?"
These are the most common concerns about frozen food delivery.
Chef Banchan is different.
Today, we're revealing the entire journey of your order—from our kitchen to your doorstep—with real photos from our facility.
Flash Freezing
Every Chef Banchan product goes directly into our flash freezer (-31°F) immediately after cooking.
Why flash freezing?
Regular freezing slowly creates large ice crystals that damage food's cell walls. Flash freezing is different.
The Science of Flash Freezing
- Rapid freezing creates tiny ice crystals
- Minimizes cellular damage
- Maintains just-cooked texture after thawing
- Preserves maximum nutrients
Every banchan we ship is scientifically preserved this way.
Order Picking
We carefully select exactly what you ordered—nothing more, nothing less.
Maintaining Frozen State
- Immediate picking after removing from flash freezer
- Double-checking order sheets to prevent mistakes
- Sorted by order in individual baskets
Fast and accurate, but never rushed.
Insulated Bag Packing
Selected products are carefully placed into thermal insulated bags.
Role of the Insulated Bag
- First layer of protection from external temperature
- Cushions products during transit
- First barrier to trap dry ice cold
Not just placing items—we use optimized space planning to prevent movement.
Dry Ice Placement
This is where the real magic begins.
We strategically place dry ice in the insulated bag with your products.
The Magic of Dry Ice (-109°F)
- Maintains below 0°F for up to 48 hours
- Summer shipping? No problem
- Arrives anywhere nationwide at proper temperature
⚠️ SAFETY WARNING ⚠️
- DO NOT TOUCH ICE WITHOUT GLOVES
- Open within 24 hours
- Store in well-ventilated area
Adjusting dry ice quantity based on shipping distance and estimated transit time is part of our expertise.
Insulated Bag Sealing
After adding dry ice, we must prevent any cold air from escaping.
Triple Sealing System
- Carefully fold insulated bag opening
- Complete seal with tape
Even the smallest gap can let cold air escape, so this step receives extra attention.
As you can see in the photo, tape completely covers the bag without any gaps.
Final Box Packaging
The sealed insulated bag goes into a sturdy corrugated box.
Role of the Box
- Protection from shipping impacts
- Second barrier against external temperature changes
- Prevents any moisture intrusion
The Final Result
0°F Maintained
Perfectly frozen until delivery
100% Fresh
Premium banchan arrives frozen solid
Instant Storage
Transfer directly to freezer—no thawing needed
After You Receive Your Order
- Open immediately upon arrival (within 24 hours if possible)
- Transfer products to freezer right away (slightly thawed items can be refrozen)
- Dry ice disposal: Let evaporate naturally in well-ventilated area
- ⚠️ Never touch with bare hands (burn risk)
- ⚠️ Keep away from children and pets
- If issues occur: Take photos and contact customer service (100% credit provided)
Why All These Steps Matter
Does it seem like a lot? You're right. It is a lot.
But we repeat these 6 steps for every single order.
Because this is Chef Banchan's
Freshness Promise to you.
