Q. About order cancellation
Please note that because our company's principle is same-day cooking and same-day delivery, orders cannot be canceled after payment is completed due to the nature of food preparation and food cooking. (Our company's order cut-off date for same-day delivery is 05:00 a.m. Therefore, orders placed after 5 a.m. will be delivered the next day, so orders can be canceled until 12:00 p.m. on the same day.)
Q. Can I set my desired delivery date?
That's right. If you specify your desired delivery date when making payment, delivery will be made on that date.
Local Delivery: Monday, Tuesday, Thursday, Friday / Out-of-state delivery: Choose between Tuesday, Wednesday, Thursday, and Friday
Local Delivery: Monday, Tuesday, Thursday, Friday / Out-of-state delivery: Choose between Tuesday, Wednesday, Thursday, and Friday
Q. Delivery time
Delivery of chef's side dishes takes place between 1 PM and 7 PM. However, please understand that delivery may sometimes occur after 7 PM due to traffic congestion or other reasons.
(Time may change at any time depending on FedEx circumstances. Delivery time can be checked with FedEx tracking number.)
(Time may change at any time depending on FedEx circumstances. Delivery time can be checked with FedEx tracking number.)
Q. About shipping fees and store pickup
We have implemented a free shipping policy for local direct deliveries on purchases exceeding $100. For general delivery in the Southern California area (FedEx Truck), shipping is free for orders over $120. For air shipping, which includes Northern California and the entire continental U.S., a base shipping fee of $29.99 is charged on purchases over $150, with fees varying based on weight. Please note that shipping fees may apply if the total falls below the required amount after using rewards and discount coupons, so please check during payment. If you visit the store and choose to pick up, the basic $20 shipping fee is non-refundable. (Please note that these conditions are subject to change based on business circumstances.)"
Q. Shipping box and ice pack
Please note that delivered boxes and ice packs are not collected.
Q. Can I heat the delivered product in the microwave and eat it right away?
The packaging materials (containers and pouches) of the chef's side dishes are microwavable containers that can be heated and consumed directly in the microwave, so you can use them with confidence.
(*However, for some products, the transparent plastic enclosed with vegetables and the small container containing the sauce should not be used in a microwave oven as there is a risk of fire.)
(*However, for some products, the transparent plastic enclosed with vegetables and the small container containing the sauce should not be used in a microwave oven as there is a risk of fire.)
Q. How do I receive the product when I go out?
Chef's side dishes are delivered packaged in self-made refrigerated boxes with ice packs, so customers can check the safely refrigerated boxes at their front door even when going out.
(*We recommend that you receive the product in person if possible.)