Refund Policy

If there is an issue with the delivered product, you must contact us at info@banchan365.com within 3 days of receiving the product. You will then be required to proceed with the return process, and a refund or store credit will be issued. Refunds are not available for products that have not been returned, and the return shipping costs will be the responsibility of the customer.

For overnight shipping, delivery delays are beyond our control, so you will need to file a claim directly with FedEx or UPS. However, if any unforeseen issues arise, please contact us at info@banchan365.com, and we will assist you to the best of our ability. Refunds or store credit will only be processed after the item has been returned, and return shipping costs will be the responsibility of the customer.